Estimated Delivery Time

Our standard delivery timeframe is 3-5 working days for main centres and 5-7 working days for outlying areas. During festive periods, new launches, and sale periods, please allow an additional 3 days.

Please note that external delays beyond our control may impact these estimates.

EFT Orders

For orders paid via EFT transfer, your order will only be dispatched once your payment reflects in our account. The delivery timeframe above will commence from the date your funds are received.

YOUR ORDER TRACKING LINK WILL BE SENT TO YOU VIA EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED. PLEASE ALLOW FOR 24 HOURS FOR UPDATES TO START APPEARING.

Collection time and exact location will be confirmed via WhatsApp once your order payment has been cleared and your order has been packed and processed.

Once payment is cleared, please allow 3 business days (3–10 days during festive season) for order processing before your order may be collected.

You will receive a WhatsApp message when your order is ready for collection.

Collection currently only takes place in Primrose Park, Cape Town.

Refunds and Exchanges

Hey gorgeous! Because we're a small business producing limited collections, we've put these policies in place to stay sustainable while delivering the best service and products.

REFUNDS

We don't offer cash or card refunds at this time. If your item isn't available in another size or doesn't suit you, you can request a credit note if you return it within 7 days of receipt. Your garment must come back with original packaging, tags attached, and in the same condition as received. Credit notes are valid for 60 days.


NON-RETURNABLES

No refunds or exchanges on sale items, promotional products, or pop-up purchases. Bespoke and pre-ordered garments cannot be exchanged or refunded.



CANCELLATIONS

We reserve the right to cancel orders if items are oversold, lost to stock loss, or damaged before dispatch. We work hard to prevent this, but it may happen. If items in your order are cancelled, you'll be refunded for those items only and the rest of your order ships as planned.

EXCHANGES

Exchanges are available on full-priced items within 7 days of receipt. Return your garment within 7 calendar days with original packaging, tags attached, and in the same condition as received.

You cover courier charges for the exchange to and from ethereal bespoke.

CREDIT NOTES & FEES

Credit notes are issued at the price your purchased. If your purchase included free or discounted shipping, we'll deduct R99 (or part thereof) for courier plus 15% for handling and transaction fees from your exchange or credit note if approved.

For all order containing handbags you will be liable to cover teh cost of the packing R130 over and above the handling fees and courier fees's

CAPE TOWN | DROP OFF AND EXCHANGE 

1. you may return and swop out your order for exchange via our showroom at no additional cost , provided it’s done within the 7 day exchange period and you have booked an appointment.

you may opt for courier ( charges for the exchange to and from ethereal bespoke is at the clients expense) , for this method please refer to the policy below

 AREAS OUTSIDE CAPE TOWN & GENERAL COURIER EXCHANGE | COURIER ONLY 

1. Notify Ethereal bespoke informing us of your request to exchange as soon as possible .
2. return the garment via courier to ethereal bespoke within 7 days of you receiving your order and send us the tracking number to track the return of the garment . ( this is at clients expense ) 
3. eft R99 for the aramex courier fee to have your exchange shipped back to you 

once payment reflects we will then send you a tracking number to track your order .

This is an approximate guide and may not be 100% accurate especially with more relaxed fitting garments. Please email hello@etherealbespoke should you require further assistance with sizing  .

Should you prefer to make use of our manual payment method (bank transfer/eft) kindly make use of the below banking details.